Ernesto Guevara
Harlingen,TX
Summary
Achieved significant customer satisfaction boosts at Charter Communications by leveraging strong negotiation and relationship-building skills. Expert in sales presentations and customer service, consistently meeting productivity goals and exceeding sales targets. Proven ability to enhance customer loyalty and drive referrals through effective communication and persuasive techniques.
Overview
17
17
years of professional experience
Work History
Car Salesperson
Bert Ogden
05.2024 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Retention Customer Service Representative
Charter Communications
11.2023 - 05.2024
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
Production Manager
Varel Energy Solutions
02.2008 - 06.2023
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Education
No Degree - Basic Studies
The University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
Port Isabel High School
Port Isabel, TX06.1998
Skills
- Strong negotiation
- Building rapport
- Sales Presentations
- Persuasion techniques
- Goal-Oriented
- Customer Service
- Sales closing
- Relationship Building
- Friendly and Enthusiastic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Car Salesperson
Bert Ogden
05.2024 - Current
Retention Customer Service Representative
Charter Communications
11.2023 - 05.2024
Production Manager
Varel Energy Solutions
02.2008 - 06.2023
No Degree - Basic Studies
The University of Texas At San Antonio
High School Diploma -
Port Isabel High School
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