Ernesto Venegas
Washington,NC
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
6
6
years of professional experience
Work History
Server
La Rancherita
Greenville, North Carolina
03.2025 - 12.2026
- Provided excellent customer service by taking and delivering food orders promptly.
- Delivered high-quality service in a fast-paced dining environment, managing multiple tables efficiently during peak hours
- Handled cash, credit, and digital payments accurately, balancing register drawers at the end of shifts
- Provided attentive customer service, ensuring guest satisfaction and resolving issues promptly
- Memorized menu items, daily specials, and upselling techniques to increase sales
- Maintained cleanliness and organization of dining areas in compliance with health and safety standards
Server Manager
Mi cabana
Greenville, North Carolina
01.2021 - 04.2026
- Trained new servers on menu offerings and customer service standards.
- Oversaw inventory management and ensured timely supply orders for restaurant needs.
- Resolved customer complaints with effective conflict resolution strategies.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Skills
- Menu memorization
- Conflict resolution
- Service quality assurance
- Exceptional customer service
- Beverage preparation
- Daily specials memorization
- Order accuracy
- Positive guest interactions
- Multitasking and organization
- Upselling techniques
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Server
La Rancherita
03.2025 - 12.2026
Server Manager
Mi cabana
01.2021 - 04.2026