Ernyz Mora
Orlando,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Fields At Kia Center
06.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Catering Attendant
Levy Restaurants
06.2023 - Current
- Enhanced event experiences by providing exceptional food and beverage service to clients.
- Increased customer satisfaction by effectively addressing dietary restrictions and preferences.
- Maintained a clean and organized serving area for optimal efficiency during events.
- Collaborated with kitchen staff to ensure accurate and timely preparation of catering orders.
- Assisted in menu planning for special events, considering client preferences and budget constraints.
- Delivered superior customer service by attending to guests'' needs promptly and courteously.
- Set up attractive buffet displays, adhering to company guidelines and quality standards.
- Contributed to successful events by setting up tables, chairs, and linens according to client specifications.
- Managed inventory of catering supplies, ensuring adequate stock levels for smooth event execution.
- Consistently received positive feedback from clients due to excellent attention to detail in all aspects of event management.
Server
Poblanos Mexican Grill
01.2023 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any.
Line Cook
Another Broken Egg Cafe
02.2023 - 06.2023
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste.
Construcción Worker
NovaCor
03.2015 - 11.2022
- Created and managed project plans, timelines and budgets.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cleaned and straightened work areas to maximize productivity and safety.
Education
Bachelor Of Applied Science -
Jose Felix Ribas
San Juan, Guarico, Venezuela 01.2012
Skills
- Guest Relations Management
- To-Go Order Preparation
- Food and Beverage Pairings
- Menu Memorization
- Suggestive Selling
- Dining Area Maintenance
Languages
Español
Native or Bilingual
English
Full Professional
Timeline
Server
Fields At Kia Center
06.2023 - Current
Catering Attendant
Levy Restaurants
06.2023 - Current
Line Cook
Another Broken Egg Cafe
02.2023 - 06.2023
Server
Poblanos Mexican Grill
01.2023 - Current
Construcción Worker
NovaCor
03.2015 - 11.2022
Bachelor Of Applied Science -
Jose Felix Ribas
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