E'Ron Burrage
Cleveland
Summary
Dynamic professional with extensive experience at Marcos Pizza, excelling in employee training and regulatory compliance. Proven track record in enhancing customer service and team building, fostering a collaborative environment. Recognized for motivating staff and efficiently managing shifts, ensuring operational excellence and exceptional service delivery. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
marcos pizza
Beachwood
05.2024 - 01.2025
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored employee attendance records, timekeeping, and working safe throughout there shifts.
Delivery Driver
Marcos's Pizza
Beachwood
06.2021 - 11.2021
- Taking orders.
- Cleaning the store throughout my shift.
- Delivering pizzas from mid-afternoon to night shift.
- Hardworking
- Strong
- Responsible
- Leader
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Ship Worker
Amazon
Warrensville
05.2019 - 11.2021
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
Housekeeper
Beachwood Pointe
Beachwood
06.2017 - 05.2019
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Used cleaning chemicals following proper guidelines.
- Disinfected telephones, light switches and other frequently touched objects.
- Returned rooms to occupant-ready status to satisfy future guests.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Car Washer
bud & spuds
Cleveland
06.2015 - 08.2015
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Managed transactions and handled cash and credit card payments.
- Kept a record of daily transactions and customer feedback.
- Participated in team meetings and contributed ideas for improving service.
- Dried vehicles off after washings using microfiber towels to avoid streaks and smears.
- Collected and tested samples of cleaning solutions or vapors.
- Cleaned interior and exterior of vehicles using a pressure washer, brushes, soap, and other cleaning materials.
Education
High School Diploma -
John Adams High School
Cleveland, OH06-2017
Skills
- Employee training
- Regulatory compliance
- Customer service
- Team building
- Inventory management
- Shift management
- Problem Solver
- Motivational Speaker
- Content Creator
Timeline
Assistant Manager
marcos pizza
05.2024 - 01.2025
Delivery Driver
Marcos's Pizza
06.2021 - 11.2021
Ship Worker
Amazon
05.2019 - 11.2021
Housekeeper
Beachwood Pointe
06.2017 - 05.2019
Car Washer
bud & spuds
06.2015 - 08.2015
High School Diploma -
John Adams High School
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