Eryk Smith
Bethlehem,PA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
General Manager
Gametime Sports bar and Grille
Fountain Hill, PA
03.2023 - 08.2024
- Recruited, interviewed and hired qualified staff for open positions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Supervised employees through planning, assignments and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Independent Contractor
RL Movers
Savannah, GA
12.2019 - 03.2023
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Loaded and unloaded vehicles at distribution center and delivery address.
Business Development Coordinator
Raceway Chevrolet of Bethlehem
Bethlehem, PA
01.2018 - 12.2019
- Developed and executed effective sales strategies to meet and exceed monthly sales targets.
- Utilized sales tools and processes to promote effective sales initiatives.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Wireline Operator
Synchronoss
Bethlehem, PA
07.2016 - 01.2018
- Followed up on sales leads through outbound and inbound calling.
- Provided timely, courteous and knowledgeable responses to information requests.
- Achieved established sales targets by generating new customer accounts.
- Collaborated with new customers to give details about company offerings.
- Recognized by management for providing exceptional customer service.
- Adhered to company initiatives and achieved established goals.
Education
High School Diploma -
William Allen High School
Allentown, PA06-2011
Skills
- Sales
- Staff Supervision
- Business Development
- Contract Negotiations
- Business Administration
- Recruiting and hiring
- Branding
- Outsourcing
- Food handling
- Recipe-based cooking
Timeline
General Manager
Gametime Sports bar and Grille
03.2023 - 08.2024
Independent Contractor
RL Movers
12.2019 - 03.2023
Business Development Coordinator
Raceway Chevrolet of Bethlehem
01.2018 - 12.2019
Wireline Operator
Synchronoss
07.2016 - 01.2018
High School Diploma -
William Allen High School
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