Eryka De Guzman
Virginia Beach,VA
Summary
Currently an enrolled college student that can deliver efficient customer service by taking orders, preparing food, and processing payments in a fast-paced environment. Collaborated with team members to ensure timely operations while maintaining strict food safety and sanitation standards. Resolved customer concerns promptly and assisted in training new staff to support team performance.
Overview
1
1
year of professional experience
Work History
Crew Member
Red Ribbon Bakeshop
Virginia Beach, VA
08.2025 - Current
- Took orders, prepared meals, and managed payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Supported training of new crew members, leading to more efficient onboarding process.
- Certified with pipe lettering and garnishing cakes
Education
Associate of Science - General Studies
Tidewater Community College
Virginia Beach, Virginia, VA06-2027
High School Diploma -
Salem High School
Virginia Beach, VA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Flexible schedule
- Store opening and closing
- Telephone etiquette
Languages
Tagalog
Professional Working
Spanish
Professional Working
Japanese
Limited Working
Extracurricular activities
FCCLA (Family, Career, and Community Leaders of America)
January 2024 - June 2024
- Participated in leadership development activities and community service projects focused on career readiness and personal growth.
- Collaborated with peers to plan events, creating poster boards, strengthening teamwork, organization, and improving public speaking skills.
Maelstrom Literary & Arts Magazine
September 2023 - January 2024
- Reviewed and edited student writing and artwork for publication, ensuring quality and consistency.
- Contributed to layout planning for school events and promotional efforts to support engagement and distribution.
SHS Gardening Club - Vice President
May 2022 - June 2023
- Served as Vice President, assisted in coordinating meetings, organizing activities, fundraisers, and supporting club initiatives.
- Led and collaborated with members in basic horticulture while promoting sustainability and environmental awareness.
SHS Leadership Workshop - Delegate
February 2023
- Participated in interactive workshops focused on communication, teamwork, and problem-solving.
- Applied leadership principles through group activities and discussions to build confidence and decision-making skills.
Timeline
Crew Member
Red Ribbon Bakeshop
08.2025 - Current
Associate of Science - General Studies
Tidewater Community College
High School Diploma -
Salem High School