Summary
Overview
Work History
Education
Skills
Timeline
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Erykah Parker

Houston,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Versatile Assembly Line Worker knowledgeable about quality checks, finishing work and equipment calibration. Proven history of reliability and resourcefulness in workplace. Safety-oriented individual committed to performance and trained in equipment use.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Concentrix
Remote, TX
05.2023 - 02.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Completed paperwork within established guidelines to document consumer requests.
  • Processed exchange requests in computer system.

Mechanical Assembly

Micro Tech Staffing
Fuquay Varina, NC
07.2022 - 04.2023
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Store Manager

Aldi
Goldsboro, NC
01.2021 - 08.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Dispatcher

GE Prolec
Dudley, NC
01.2020 - 12.2020
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

Assembly Line Worker

Butterball
Mount Olive, NC
02.2018 - 01.2020
  • Assembled components of a variety of products, adhering to production specifications.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Supervised assembler teams and trained or oriented new employees on procedures.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.

Supervisor

Sheetz
Goldsboro, NC
01.2017 - 01.2018
  • Directed and supervised team of 15 employees in daily operations.
  • Coordinated employee schedules according to shift changes and availability.
  • Set specific goals for projects to measure progress and evaluate end results.

Team Leader

Zaxby's Chicken Fingers & Buffalo Wings
Goldsboro, NC
01.2016 - 12.2017
  • Maintained daily inventory to facilitate successful material distribution.
  • Assessed company operations for compliance with safety standards.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Operated cash register to process cash, check and credit card transactions.

Education

Associate of Science -

Nash Community College
Rocky Mount, NC
06-2019

Medical Administrative Assistant -

Job Corps
Kittrell, NC
06-2015

High School Diploma -

Rocky Mount High School
Rocky Mount, NC
06-2015

Skills

  • Information Security
  • Report Generation
  • Account updating
  • Inbound and Outbound Calling
  • OSHA Compliance
  • Product Assembly
  • Quality Control
  • Manufacturing Experience
  • Truck loading
  • Warehouse Procedures
  • Order Picking

Timeline

Customer Service Representative

Concentrix
05.2023 - 02.2024

Mechanical Assembly

Micro Tech Staffing
07.2022 - 04.2023

Store Manager

Aldi
01.2021 - 08.2022

Dispatcher

GE Prolec
01.2020 - 12.2020

Assembly Line Worker

Butterball
02.2018 - 01.2020

Supervisor

Sheetz
01.2017 - 01.2018

Team Leader

Zaxby's Chicken Fingers & Buffalo Wings
01.2016 - 12.2017

Associate of Science -

Nash Community College

Medical Administrative Assistant -

Job Corps

High School Diploma -

Rocky Mount High School

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Erykah Parker