Eskinder Gebremedhin
Dumfries,VA
Summary
Dynamic restaurant professional with 20 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Overview
9
9
years of professional experience
Work History
Server
Pastis DC
Washington, DC
03.2024 - Current
- Assisted guests in menu selections and answered questions about dishes.
- Trained new servers on restaurant policies and service standards.
- Handled guest complaints effectively, ensuring satisfaction and resolution.
- Supported team members during peak hours to enhance workflow efficiency.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Processed customer orders accurately using point-of-sale system.
Server
Brasserie Beck
Wahington, DC
01.2023 - 04.2024
- Satisfied guests and optimized table-turns efficiently
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Satisfied customers by keeping drinks topped off and anticipating needs.
Server
Central Michel Richards
Washington , DC
05.2021 - 11.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Capitol Hill Club
Washington, DC
06.2017 - 03.2020
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Banquet service for high profile guest, Senators, Congress, foreign diplomats and government officials.
Education
Some College (No Degree) - Computer Science
Old Dominion Unversity
Norfolk, VaSkills
- High-volume dining
- Special dietary requirements
- Strong Work Ethic
- Wine Pairing
- Food safety understanding
- Cash Handling
- Sales Techniques
- Exceptional customer service
- Menu Memorization
- Food inspection
- Safe Food Handling
- Guest Engagement
- Suggestive Selling
- Liquor, wine, and food service
- Point of Sale (POS) system operations
- Banquet Coordination
- Positive and professional
Timeline
Server
Pastis DC
03.2024 - Current
Server
Brasserie Beck
01.2023 - 04.2024
Server
Central Michel Richards
05.2021 - 11.2023
Server
Capitol Hill Club
06.2017 - 03.2020
Some College (No Degree) - Computer Science
Old Dominion Unversity