Esmeralda Acosta
San Antonio,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, and revealing customer needs to deliver solutions.
Overview
5
5
years of professional experience
Work History
Appliance Sales Specialist
Home Depot
San Antonio, TX
01.2024 - Current
- Greeted customers entering appliance showroom proactively and courteously.
- Answered store and merchandise questions and led customers to wanted items.
- Trained and mentored new professionals in appliance sales and customer service
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Stocked shelves and supplies and organized displays to focus customer attention
- Encouraged purchase
- Demonstrated appliance features to customers in showroom.
- Provided technical support over the phone or via email correspondence.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Resolved customer complaints regarding product performance or service issues.
- Organized promotional events such as special sales or discounts.
- Coordinated with store managers to ensure proper placement of displays in showroom.
- Maintained inventory of appliances, parts, and accessories.
- Contacted buying customers soon after purchase to confirm satisfaction.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
- Created working relationships with vendors to obtain best pricing and maintenance options.
- Assisted customers in finding the right appliance for their needs and budget.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Private Lesson Teacher/Classroom Master Teacher
San Antonio North Independent School District
San Antonio, TX
08.2023 - Current
- Organized special events such as recitals or workshops for students enrolled in private lessons.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Conducted regular practice sessions with students to reinforce concepts learned during lessons.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Explained complex topics using real-world examples relevant to each student's life experiences.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Implemented behavior management strategies to maintain classroom discipline.
- Integrated technology into instruction when appropriate for enhanced learning opportunities.
- Incorporated music theory into private lessons to increase knowledge base of musical styles.
- Remained calm and patient in student interactions to support individual growth and development.
Customer Service Representative
Home Depot
San Antonio, TX
06.2021 - 01.2024
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Liquor Store Manager
Fiesta Liquor
San Antonio, TX
08.2020 - 05.2021
- Resolved customer complaints in a professional manner, escalating issues when necessary.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Bachelor of Arts - Music
The University of Texas At San Antonio
San Antonio, TX05-2023
Associate of Science - Music
Panola College
Carthage, TX05-2019
Skills
- Customer service
- Bilingual
- Sales strategy
- Warranty programs
- Conflict resolution
- Relationship building
- Employee training
- Dispute mediation
- Customer retention
- Strong communication and interpersonal skills
Languages
Spanish
Native/ Bilingual
Refrences
- Dr. Rachel Woolf, UTSA Professor: rachel.woolf@utsa.edu
- Otis Belle, Home Depot ASM: olb736@homedepot.com
- Travis Elrod, NISD Band Director: travis.elrod@nisd.net
Further contact information available upon request.
Timeline
Appliance Sales Specialist
Home Depot
01.2024 - Current
Private Lesson Teacher/Classroom Master Teacher
San Antonio North Independent School District
08.2023 - Current
Customer Service Representative
Home Depot
06.2021 - 01.2024
Liquor Store Manager
Fiesta Liquor
08.2020 - 05.2021
Bachelor of Arts - Music
The University of Texas At San Antonio
Associate of Science - Music
Panola College