Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Esmeralda Aguilera

Des Plaines,IL

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

6
6
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
07.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Food Server

Luna's Catering
05.2018 - 10.2021
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting guest demand for products and services.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Voluntary Assistant

Newspaper
12.2017 - 01.2021
  • Volunteered to help with special projects of varying degrees of complexity.
  • Followed detailed directions from management to complete daily targets.
  • Mainly assisted the elderly employee's in completing their assigned targets.

Education

Bachelor of Science - Criminology

Dominican University
River Forest, IL
05.2027

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
05.2023

Skills

  • Schedule Oversight
  • Mentoring and Coaching
  • Handling Customer Complaints
  • Attention to detail
  • Effective communication
  • Interpersonal Skills
  • Punctual and Reliable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

References

Ariel Rogers - University Professor

arogers2@dom.edu



Timeline

Shift Manager

McDonald's Restaurant
07.2022 - Current

Food Server

Luna's Catering
05.2018 - 10.2021

Voluntary Assistant

Newspaper
12.2017 - 01.2021

Bachelor of Science - Criminology

Dominican University

High School Diploma -

Elk Grove High School

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Esmeralda Aguilera