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Esmeralda Blanco Oliva
1711 24th Ave Oakland ,CA
Work Preference
Summary
Dynamic and results-driven professional with extensive experience in customer service and food preparation at Burger King. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining high standards of cleanliness, contributing to a smooth operational flow during peak hours.
Overview
2027
2027
years of professional experience
Work History
Crew Member
Burger King
- Prepared food items according to standardized recipes and quality standards.
- Operated kitchen equipment safely and efficiently, ensuring cleanliness and maintenance.
- Provided exceptional customer service by addressing inquiries and handling transactions accurately.
- Collaborated with team members to maintain smooth restaurant operations during peak hours.
- Maintained inventory levels by restocking supplies and reporting shortages to management.
- Implemented sanitation protocols to uphold health and safety regulations in food preparation areas.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Increased customer satisfaction with prompt and accurate order taking.
Housekeeping Room Cleaning
Days Inn Hotel
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Shift Manager
Burger King
04.2022 - 11.2025
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Managed inventory levels, minimizing waste through efficient stock rotation practices.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Drive-Thru Cashier
McDonald's
San Jose, CA
04.2021 - 11.2021
- Processed customer orders accurately and efficiently to ensure swift service.
- Handled cash transactions and managed point-of-sale systems seamlessly.
- Maintained cleanliness and organization of workstations during peak hours.
- Assisted in training new employees on operational procedures and customer service standards.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Cash handling
Taking orders
Flexible schedule
Safe food handling
Food preparation
Drive-thru operations
Store opening and closing
Order management
Supplies monitoring and restocking
Food running
Beverage preparation
Team player
Cleaning and organization
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Room Cleaning
Days Inn Hotel
11.2025 - Current
Shift Manager
Burger King
04.2022 - 11.2025
Drive-Thru Cashier
McDonald's
04.2021 - 11.2021
Crew Member
Burger King