Esmeralda Larsen
Willmar,MN
Summary
At Bath and Body Works, Limited Brands, I excelled in elevating customer service and sales, adeptly resolving concerns to foster loyalty. My leadership in staff training and development, alongside expert merchandising, significantly enhanced team performance and store aesthetics. Skilled in both team motivation and store operations, I consistently contributed to a positive, collaborative work environment and increased employee retention.
Overview
4
4
years of professional experience
Work History
Lead Key Holder
Bath and Body Works, Limited Brands
10.2020 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Increased employee retention through ongoing coaching, feedback, and recognition of individual achievements.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN06-2025
Skills
- Team motivation
- Store operations
- Staff training and development
- Delegation and supervision
Languages
Spanish
Native or Bilingual
Timeline
Lead Key Holder
Bath and Body Works, Limited Brands
10.2020 - Current
Bachelor of Science - Psychology
Capella University
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