Esmeralda Medina
Cullman,AL
Summary
Hardworking, responsible and reliable employee equipped to handle front desk operations greeting guests, routing correspondence with outstanding computer skills and telephone etiquette. Committed and motivated to contributing to company growth.
Overview
8
8
years of professional experience
Work History
Receptionist
Cullman Primary Care
2022.01 - Current
- Greeted and checked in patients, updating patient information in computer system
- Verified insurance coverage for appointments and collected co-payments as required
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Prepared charts for new patients, ensuring all necessary forms were completed correctly
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Called patients to confirm scheduled appointments and obtain additional details
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Took messages from patients and promptly relayed to appropriate staff
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Processed patient payments and scanned identification and insurance cards
- Straightened up waiting room to maintain neat and organized space
- Compiled physical and digital documents, charts and reports
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Answered telephones and directed calls to appropriate medical or administrative staff
- Scheduled and confirmed patient appointments and consultations
- Transmitted medical records and other correspondence by mail, e-mail, or fax
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Call Center Representative
Sequence Health
2021.09 - 2022.01
- Assisted patients with scheduling appointments and providing general information about the medical center
- Provided customer service to incoming patients, including answering questions and resolving issues
- Handled patient inquiries, complaints, and requests in a professional manner
- Managed calls from patients regarding appointment changes or cancellations
- Maintained confidentiality of sensitive patient information according to HIPAA regulations
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Answered telephones and directed calls to appropriate medical or administrative staff
- Scheduled and confirmed patient appointments and consultations.
Production Worker
HFI Alabama
2020.05 - 2021.08
- Inspected product quality prior to packaging and shipment
- Tracked production data such as number of items produced per hour, day, week
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers
- Used daily system logs to document production information, discussing issues with management
- Maintained accurate records of daily production activities
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
Painter
Silva Enterprises
2018.01 - 2020.01
Cashier
Dairy Queen Grill & Chill
2016.03 - 2017.12
- Operated cash register efficiently and accurately, processed payments by cash, credit card etc
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Stocked shelves with merchandise when needed
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Fairview High School
Cullman, ALSkills
- Clerical Support
- Bookkeeping
- Scheduling
- Interpreter
Timeline
Receptionist
Cullman Primary Care
2022.01 - Current
Call Center Representative
Sequence Health
2021.09 - 2022.01
Production Worker
HFI Alabama
2020.05 - 2021.08
Painter
Silva Enterprises
2018.01 - 2020.01
Cashier
Dairy Queen Grill & Chill
2016.03 - 2017.12
High School Diploma -
Fairview High School
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