Esmeralda Pena
Rifle,Colorado
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Residence Inn Marriott
Glenwood Springs, CO
08.2023 - Current
- Drafted professional business documents, spreadsheets and correspondence.
- Greeted customers, answered general questions and directed to appropriate locations.
- Resolved guest complaints by providing exceptional customer service.
- Maintained a thorough understanding of hotel policies and procedures.
Reservation Agent
Glenwood canyon resort
Glenwood Springs, CO
04.2023 - Current
- Provided customers with information on resort services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Scheduled reservation requests and maintained accurate records of bookings.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
Customer Service Representative
Mountain Waste & Recycling
Carbondale, CO
11.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Caregiver
Western Slope In-Home Care
Meeker, CO
01.2020 - 03.2021
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Education
High school diploma -
Meeker High School
03.2019
Skills
- Bilingual Spanish and English
- Leadership skills
- Patient Care
- Bookkeeping
- Accounts payable (7 years)
- Complaint Resolution
- Computer Literate
- Active Listening Skills
- Complex Problem-Solving
- Customer Reservations
Additional Information - Skills And Abilities
- Bilingual
- Ap class in Spanish and Hispanic background.
- Communication
- Experience in customer service-based jobs
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Front Desk Receptionist
Residence Inn Marriott
08.2023 - Current
Reservation Agent
Glenwood canyon resort
04.2023 - Current
Customer Service Representative
Mountain Waste & Recycling
11.2021 - 06.2022
Caregiver
Western Slope In-Home Care
01.2020 - 03.2021
High school diploma -
Meeker High School
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