Esperanza Bautista
Vallejo,CA
Summary
Skilled front desk receptionist with expertise in dental assisting. Recognized for delivering outstanding customer service and managing appointments efficiently. Committed to improving patient experiences and supporting clinical teams effectively.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Carquinez Dental Group
Benicia, California
01.2025 - Current
- Greeted and registered patients, ensuring precise record-keeping for accurate patient information.
- Schedule appointments, manage provider calendars, and coordinate patient flow
- Ensured accuracy in insurance payment procedures and assembled claims for timely processing.
- Manage phone inquiries, support patients with questions, and deliver exceptional customer service.
- Managed organization of patient files and office documentation, supporting smooth patient operations.
Dental Assistant
Clear Choice Dental Implant Center
Walnut Creek, California
05.2023 - 01.2025
- Supported dentists during procedures while prioritizing patient comfort throughout treatments.
- Organized patient preparation for treatment and communicated post-operative guidance
- Greeted patients upon arrival and escorted to examination room, ensuring a welcoming and comfortable experience.
- Operated digital X-ray and panoramic imaging equipment to facilitate accurate diagnostics.
- upheld sterilization and infection control protocols
- captured impressions for implants
Sales Associate
Bath & Body Works
Vallejo, CA
08.2020 - 11.2022
- Assisted customers with product selection and tailored recommendations to enhance their shopping experience.
- Processed transactions accurately through point-of-sale system to ensure efficient customer service.
- Maintained store cleanliness and organized merchandise displays to create an inviting shopping environment.
Education
Phlebotomy Program - Phlebotomy
CALRegional
Richmond, CA07-2026
Dental - Dental Assistant
Indigo Career College
Pleasanton, CA04-2023
High School Diploma -
Berkeley High School
Berkeley, CA06-2020
Skills
- Office administration
- Appointment coordination
- Record management systems
- Customer service
- Health and safety compliance
- Communication skills and strategies
Timeline
Front Desk Receptionist
Carquinez Dental Group
01.2025 - Current
Dental Assistant
Clear Choice Dental Implant Center
05.2023 - 01.2025
Sales Associate
Bath & Body Works
08.2020 - 11.2022
Phlebotomy Program - Phlebotomy
CALRegional
Dental - Dental Assistant
Indigo Career College
High School Diploma -
Berkeley High School