Esperanza Mendoza
Fontana,United States
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
10
10
years of professional experience
Work History
Store Manager
Conserv Fuel
12.2012 - 01.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Lincoln High School
Los Angeles, CASkills
- Competitor Monitoring
- Project Management
- Shift Scheduling
- Customer Service Management
- Partnership Building
- POS Systems
- Store Merchandising
- Talent Recruitment
- Personnel Development
- Hourly Shift Management
- Promotional Planning
- Risk Management
- Payroll Management
- Retail Inventory Management
- Operations Management
- Loss Prevention
- Team Development
- Cash Management
- Inventory Control
- Product Merchandising
- Vendor Management
- Advertising and Marketing
- Team Building and Leadership
- Training and Mentoring
- Sales Strategies
- Customer Service
- Performance Reviews
- Problem-Solving
- Multitasking and Organization
- Delegating Work
- Pricing Strategies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Conserv Fuel
12.2012 - 01.2023
High School Diploma -
Lincoln High School
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