Esprit Moreno
Wenatchee,WA
Summary
Dedicated server with exceptional customer service skills and a proven record in effective upselling. Strong cash handling and POS operations expertise, ensuring positive guest experiences and streamlined dining operations. License driver of 20 years with excellent driving record. Extensive experience in supervising restaurant operations and enhancing team collaboration. Proficient in cash handling and safe food practices, consistently ensuring compliance with health regulations while driving operational efficiency. Hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Dennys Restaurant
Spokane, WA
03.2024 - 01.2025
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Accurately took and processed customer orders using point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with team members to ensure efficient food delivery and table turnover.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Manager on Duty
Dragon Express
Moses Lake, WA
01.2021 - 06.2024
- Supervised daily operations to ensure adherence to company standards and customer service excellence.
- Coordinated training programs for new staff, enhancing team performance and service efficiency.
- Managed inventory levels, optimizing stock rotation and minimizing waste throughout shifts.
- Implemented operational improvements that streamlined workflows and increased overall productivity.
- Ensured compliance with health and safety regulations during all operational activities.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
Education
High School Diploma -
Moses Lake High School
Moses Lake, WASkills
- POS system operation
- Cash handling
- Safe food handling
- Alcohol service
- Daily specials memorization
- Wine service
- Effective customer upselling
- Exceptional customer service
- Order taking
Certification
Food Handlers Card, Permit 12, Drivers License
Timeline
Server
Dennys Restaurant
03.2024 - 01.2025
Manager on Duty
Dragon Express
01.2021 - 06.2024
High School Diploma -
Moses Lake High School