Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zynecia Durant

Memphis,TN

Summary

Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.

Overview

9
9
years of professional experience

Work History

Work From Home Agent

Connexion Point
08.2021 - 03.2024
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Janitor

ServiceMaster
06.2017 - 10.2019
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.

Assistant Teacher

Joann’s Kids
02.2015 - 04.2017
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Education

High School Diploma -

Millington High School
Memphis, TN
05-2006

Skills

  • Aegis CRM
  • Goal oriented
  • Typing speed
  • Phone etiquette

Timeline

Work From Home Agent

Connexion Point
08.2021 - 03.2024

Janitor

ServiceMaster
06.2017 - 10.2019

Assistant Teacher

Joann’s Kids
02.2015 - 04.2017

High School Diploma -

Millington High School

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