Estefania Carrero
Kissimmee,FL
Summary
Dynamic department supervisor skilled in coordinating daily operations, training staff on customer service standards, and ensuring compliance with visual merchandising. Aiming to leverage leadership experience to drive team performance and operational efficiency.
Overview
2
2
years of professional experience
Work History
Department Supervisor
H&M Hennes & Mauritz
Dulles, Virginia
03.2025 - 08.2025
- Supervised daily operations and workflow of retail department.
- Trained staff on customer service standards and product knowledge.
- Coordinated inventory management and stock replenishment processes.
- Ensured compliance with visual merchandising guidelines and store policies.
- Assisted in scheduling staff shifts to meet business needs effectively.
- Conducted team meetings to communicate updates and motivate staff engagement.
- Monitored sales performance and provided feedback for improvement initiatives.
- Managed daily cash-handling operations, including preparing and verifying bank deposits, balancing the safe and cash registers, and coordinating secure funds transfers to and from financial institutions.
Sales Associate
H&M Hennes & Mauritz
Dulles, Virginia
09.2023 - 02.2025
- Assisted customers in locating products and providing product information.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues promptly.
- Educated customers on promotions and loyalty programs effectively.
- Handled customer complaints in a professional manner.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL05-2026
Skills
- Customer service
- Team building
- Visual merchandising
- Inventory management
- Employee training
- Sales strategies
- Leadership skills
- POS systems operations
Languages
Spanish
Native/ Bilingual
Timeline
Department Supervisor
H&M Hennes & Mauritz
03.2025 - 08.2025
Sales Associate
H&M Hennes & Mauritz
09.2023 - 02.2025
Associate of Arts - Business Administration
Valencia College