Estefania Gonzalez
Kent,WA
Summary
Dynamic leader with a proven track record at The Home Depot, adept in process and procedure development and staff supervision. Excelled in enhancing sales growth and customer relations, demonstrating exceptional leadership skills and a knack for problem resolution. Mastered multi-tasking, ensuring operational excellence and a notable improvement in team performance.
Overview
5
5
years of professional experience
Work History
Department Supervisor
The Home Depot
Kent, WA
05.2021 - Current
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Provided coaching and mentoring support to team members.
- Maintained detailed records of employee attendance and leave requests.
- Analyzed data to identify areas of improvement within the department.
- Ensured compliance with all safety regulations across the department.
- Facilitated communication between management, staff, and customers.
- Established goals for each team member and monitored progress towards those objectives.
- Trained employees on new processes or procedures as needed.
- Created reports summarizing daily operations for upper-level management review.
- Investigated potential problems or discrepancies reported by team members.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Trained and mentored new associates on department policies and procedures.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Amazon Driver
Amazon
Kent, Washington
03.2020 - 03.2021
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Education
High School Diploma -
Kent Meridian High School
Kent, WA06-2018
Skills
- Stock management
- POS systems operations
- Growth planning
- Process and procedure development
- Time Management
- Scheduling expertise
- Policy Enforcement
- Staff Supervision
- Inventory Management
- Customer Service
- Performance Improvement
- Problem Resolution
- Leadership competency
- Sales Strategies
- Multi-tasking mastery
- Sales Growth
- Leadership skills
- Customer Relations
Timeline
Department Supervisor
The Home Depot
05.2021 - Current
Amazon Driver
Amazon
03.2020 - 03.2021
High School Diploma -
Kent Meridian High School