Estela Esteban
Methuen,MA
Summary
Detail-oriented professional with a focus on multitasking and organization. Experienced in cash handling and customer service, committed to enhancing workflow and ensuring a positive customer experience. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Crew Member
Dunking Donuts
Methuen, MA
02.2024 - 03.2025
- Prepared and served food and beverages to customers efficiently.
- Operated cash register, processed transactions accurately, and handled customer inquiries
- Assisted in training new crew members on operational procedures and customer service techniques.
- Worked front counter, drive-thru and other areas.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Shift Manager
Macdonals
Methuen, MA
06.2021 - 01.2024
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
Cashier
George's Bakery
Methuen, MA
06.2013 - 09.2016
- Processed customer transactions efficiently and accurately.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Operated cash register to record transactions accurately and efficiently.
Education
English As A Second Language. -
Adult Learning Center
Lawrence, MAGED -
Instituto Basico Por Cooperativa
San Sebastián SM, Guatemala01.2007
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Attention to detail
- Self-discipline
- Interactive communication skills
- Learning agility
Languages
English
Professional Working
Timeline
Crew Member
Dunking Donuts
02.2024 - 03.2025
Shift Manager
Macdonals
06.2021 - 01.2024
Cashier
George's Bakery
06.2013 - 09.2016
English As A Second Language. -
Adult Learning Center
GED -
Instituto Basico Por Cooperativa