Estephanie Romero
Brookfield,IL
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, and issue resolution.
Overview
6
6
years of professional experience
Work History
Patient Representative
Midwest Orthopedics At Rush
06.2023 - Current
- Greeted and assisted patients with check-in procedures.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Increased accessibility to healthcare services by assisting patients in navigating complex systems.
Special Education Paraprofessional
LADSE
01.2021 - 06.2023
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
Before and After School Care
District Park Of LaGrange
08.2020 - 01.2021
- Strengthened communication skills through regular interactions with others, both staff and parents.
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Managed daily attendance records, ensuring accurate documentation of student participation in the program.
- Dispensed snacks to children in accordance with nutritional guidelines and allergy list.
Front End Associate
Aracely's Bakery
09.2018 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and answer questions about products.
- Restocked and organized merchandise in front lanes.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Lewis University
Romeoville, ILMorton College
Cicero, ILSkills
- Customer Service
- Relationships and Rapport
- Problem-Solving
- Spanish Fluency
- Caring and Empathetic
Languages
Spanish
Native or Bilingual
Timeline
Patient Representative
Midwest Orthopedics At Rush
06.2023 - Current
Special Education Paraprofessional
LADSE
01.2021 - 06.2023
Before and After School Care
District Park Of LaGrange
08.2020 - 01.2021
Front End Associate
Aracely's Bakery
09.2018 - 08.2021
Lewis University
Morton College
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