Ester Zamora
Orlando,FL
Summary
Dedicated Operations, Hospitality, and Recruiting Coordinator with extensive experience in managing large-scale operations and diverse teams. Expertise in supervising staff, coordinating schedules, and optimizing processes to enhance efficiency. Proficient in candidate coordination, onboarding, and maintaining HR records. Strong communicator with a focus on staff training and development, leveraging digital systems for operational excellence.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
American Homes 4 Rent
Orlando, FL
12.2025 - Current
- Answered phone calls and emails to provide information, facilitating efficient communication.
- Managed database systems to ensure accurate and accessible customer contact information.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings by sorting mail and preparing packages for shipping, enhancing delivery efficiency.
Hospitality Operations Supervisor
FLIK Hospitality Group
Newark, New Jersey
04.2022 - 06.2025
- Directed and supervised floor operations across the dining room, bar, buffet, valet, and lounge areas in a 27,000 sq. ft. ft. Facility to ensure exceptional guest experiences.
- Facilitated smooth onboarding processes by preparing new hire documentation, processing employment forms, and verifying I-9 compliance in accordance with state and federal laws.
- Recorded financial transactions and prepared accounts payable invoices for timely processing.
- Oversaw scheduling, floor planning, and employee hours; conducted performance appraisals to enhance team development.
- Managed data entry, document organization, and digital file maintenance to support HR and recruiting functions.
General Manager
Live the Life Healthy
Elizabeth, NJ
11.2009 - 10.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated daily operations of health food store café, ensuring efficient service of green smoothies, juices, sandwiches, salads, and coffee.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created employee schedules and monitored payroll, maintaining budget compliance.
- Collaborated with HR team to streamline onboarding process for new hires.
Teller
Wells Fargo Bank
Cranford, NJ
02.2014 - 01.2017
- Achieved sales targets by effectively promoting bank products and services during customer interactions.
- Processed customer transactions, including check cashing, while verifying identification and account balances in compliance with bank policies.
- Assisted customers in person and by phone, providing accurate information, resolving inquiries, and recommending tailored financial solutions.
- Provided efficient service to high volumes of customers while maintaining professionalism and composure in fast-paced environments.
- Streamlined administrative tasks to improve branch operations and support team efficiency.
- Entrusted with branch security, including key and code access for opening and closing procedures.
Education
Diploma -
ARTS HIGH SCHOOL
Newark, NJSkills
- Office administration
- Data entry documentation
- Onboarding and new hire documentation
- Applicant tracking systems (ATS) management
- Payroll processing
- Staff scheduling
- Digital operations software proficiency
- Digital process optimization
- Bilingual communication (English, Spanish)
- Team management
- Virtual marketing strategies
Timeline
Administrative Assistant
American Homes 4 Rent
12.2025 - Current
Hospitality Operations Supervisor
FLIK Hospitality Group
04.2022 - 06.2025
Teller
Wells Fargo Bank
02.2014 - 01.2017
General Manager
Live the Life Healthy
11.2009 - 10.2021
Diploma -
ARTS HIGH SCHOOL