Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Silvers

Sumner,MI

Summary

Dynamic General Manager with a proven track record at Boston's Gourmet Pizza, excelling in operational strategy and customer retention. Skilled in training and coaching teams, I implemented policies that enhanced service quality and drove profitability. Adept in inventory control, I fostered strong relationships, ensuring financial stability and employee loyalty.

Overview

12
12
years of professional experience

Work History

General Manager

Boston's Gourmet Pizza
04.2024 - Current
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant General Manager

Concord Hospitality Enterprises Company
07.2023 - 03.2024
  • Mentored and motivated team members to achieve challenging business goals.
  • Handled cash accurately and prepared deposits.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Resolved problems promptly to elevate customer approval.

Assistant General Manager

Boston's Gourmet Pizza
09.2021 - 07.2023
  • Motivated, trained, and disciplined employees to maximize performance.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Head Bartender

Bravo Cucina Italiana
01.2013 - 01.2019
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Closed out cash register and prepared cashier report at close of business.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

BBA - Marketing

Baker College of Owosso
Owosso, MI
05-2016

Skills

  • Sales
  • Branding
  • Troubleshooting expertise
  • Purchasing and planning
  • Training and coaching
  • Relationship building
  • Facility management
  • Inventory control
  • Staff development
  • Verbal and written communication
  • Customer retention
  • Administrative skills

Timeline

General Manager

Boston's Gourmet Pizza
04.2024 - Current

Assistant General Manager

Concord Hospitality Enterprises Company
07.2023 - 03.2024

Assistant General Manager

Boston's Gourmet Pizza
09.2021 - 07.2023

Head Bartender

Bravo Cucina Italiana
01.2013 - 01.2019

BBA - Marketing

Baker College of Owosso

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