Overview
Work History
Education
Skills
Timeline
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Ethel Knudson

Cedar City,UT

Overview

9
9
years of professional experience

Work History

Driver

FLDS Church
Colorado City, AZ
08.2016 - 10.2017
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.

Customer Service Representative

JPMorgan Chase
Tempe, AZ
05.2018 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Line Attendant

Express Employment
Cedar City, UT
05.2019 - 11.2021

Did manufacturing work at local factories learning fast, following safety rules, and setting records

Mom

Self
Colorado City, AZ
11.2021 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Packer

Express Employment
Cedar City, UT
08.2023 - 11.2023
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working in a fast-paced environment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.

Packer

Mauser Packaging Solutions
Cedar City, UT
11.2023 - 02.2024
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
  • Conducted quality control checks, ensuring all outgoing packages met company standards.
  • Streamlined packing area for better workflow, leading to smoother packing process.
  • Ensured cleanliness and organization of packing area, adhering to safety standards.
  • Adapted to various packing requirements for different products, maintaining high versatility.
  • Inspected items for defects and damage.
  • Assembled boxes, cartons and containers to package items.
  • Loaded items onto conveyor belts and pallets.
  • Counted items to verify accuracy of orders.
  • Re-packaged damaged or incorrectly packaged items.

Delivery Driver

Door Dash
Cedar City, UT
02.2024 - 12.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.

Customer Service Representative

Image Pro Printing
Cedar City, UT
10.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Class A CDL With Endorsements - Professional Truck Driving

Southwest Technical College
Cedar City, UT
05.2025

GED - General Education

Stephen Henegar’s College
St. George, UT
02.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Valid Driver's license
  • Problem-solving
  • Safe driving practices
  • City and non-city driving
  • Flexible schedule
  • GPS and route planning
  • Loading and unloading
  • Safety protocols
  • Defensive driving
  • Vehicle inspection

Timeline

Customer Service Representative

Image Pro Printing
10.2024 - 04.2025

Delivery Driver

Door Dash
02.2024 - 12.2024

Packer

Mauser Packaging Solutions
11.2023 - 02.2024

Packer

Express Employment
08.2023 - 11.2023

Mom

Self
11.2021 - 05.2023

Line Attendant

Express Employment
05.2019 - 11.2021

Customer Service Representative

JPMorgan Chase
05.2018 - 05.2019

Driver

FLDS Church
08.2016 - 10.2017

Class A CDL With Endorsements - Professional Truck Driving

Southwest Technical College

GED - General Education

Stephen Henegar’s College
Ethel Knudson