Eugenia Bell
Milford,NH
Summary
Results-driven hospitality professional with twenty years of comprehensive restaurant experience, seeking to transition into a Restaurant Manager role. Proven track record of mentoring high performing front-of-house and expeditor teams. Expert in managing high volume shifts, controlling labor and food waste costs, and ensuring strict health and safety compliance.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Giorgio's
Milford, NH
06.2025 - 07.2026
- Coordinated staff training sessions to enhance service quality and increase operational efficiency.
- Managed customer service inquiries and complaints efficiently, ensuring timely resolutions.
- Monitored customer feedback to pinpoint improvement areas and proactively address concerns.
- Facilitated team meetings focused on performance goals and collaboration strategies.
- Provided leadership and mentoring to newly hired employees, ensuring thorough understanding of company programs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
Waitperson
Common Man
Merrimack, NH
08.2020 - 06.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
- Greeted customers and provided excellent customer service.
- Took accurate orders and ensured timely delivery of food and beverages.
- Managed large groups of customers efficiently during peak hours or special events.
- Maintained cleanliness and organization of dining area throughout shifts.
- Followed established sanitation procedures for storing food products correctly.
- Informed management of low stock levels or any maintenance issues that needed attention.
- Up-sold additional menu items to increase restaurant profits.
Waitperson/Trainer
99 Restaurants
Nashua, NH
09.2006 - 08.2020
- Trained and mentored new staff to enhance menu knowledge and customer service skills, improving overall guest experience.
- Managed reservations and seating arrangements to optimize dining flow during peak hours, ensuring efficient service.
- Managed servers and delegated specific tasks to enhance service efficiency.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Coordinated with hosts, bussers, and kitchen staff to streamline preparation and service for customers.
- Oversaw opening and closing procedures to ensure smooth restaurant operations. to facilitate restaurant operations.
- Implemented safety protocols to ensure compliance with health regulations.
Education
Administrative Specialist
United States Army
Fort Devens, MA10-1983
Some College (No Degree) - Computer Programming
Hesser College
Nashua, NHSkills
- Employee training
- Process optimization
- Team coordination
- Client relations
- Performance evaluation
- Stock control
Timeline
Assistant Manager
Giorgio's
06.2025 - 07.2026
Waitperson
Common Man
08.2020 - 06.2025
Waitperson/Trainer
99 Restaurants
09.2006 - 08.2020
Administrative Specialist
United States Army
Some College (No Degree) - Computer Programming
Hesser College