Eugenia Gaffney
Lyons,GA
Summary
*Certified Medical Assistant
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent
11.2023 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
Benefit Claims Specialist
Aetna Better Health of Kansas
09.2022 - 11.2023
- Assist employees with benefits claim issues and plan changes
- Manage the enrollment, delivery, and renewal of benefits for employees
- Process and administer leave-of-absence requests and disability paperwork
- Work closely with insurance brokers and benefits carriers
Office Manager
East Georgia Healthcare Center
09.2021 - 09.2022
- Maintained and supervised office operations
- Supervised office staff
- Supported and trained staff
- Maintained office efficiency by organizing operations and procedures
- Maintained office supply inventory
- Processed daily transactions
- Communicated with clients
Medical Assistant
East Georgia Healthcare Center
12.2015 - 08.2021
- Assisted providers with medical procedures
- Performed phlebotomy
- Escorted patients to exam rooms
- Recorded patient vital signs
- Lead patient education
- Answered a high volume of phone calls
- Verified and scheduled patient appointments
- Responsible for back office duties
- Provided wound care treatment
- Office manager
CNA - Certified Nursing Assistant
Brown's Healthcare
06.2013 - 10.2013
Education
Medical Assistant -
Ogeechee Technical College
12.2015
Certified Nurse Assistant -
Ogeechee Technical College
05.2013
Skills
- Vital Signs
- Insurance Verification
- Medical billing
- Laboratory experience
- Phlebotomy
- Communication skills
- Active listening
- Problem solving
- Patient Care
- Caregiving
- Venipuncture
- Medical terminology
Certification
- Certified Medical Assistant (AAMA), 09/01/22, 09/01/25
- First Aid and CPR, 07/01/21, 07/01/23
Timeline
Customer Service Representative
Conduent
11.2023 - Current
Benefit Claims Specialist
Aetna Better Health of Kansas
09.2022 - 11.2023
Office Manager
East Georgia Healthcare Center
09.2021 - 09.2022
Medical Assistant
East Georgia Healthcare Center
12.2015 - 08.2021
CNA - Certified Nursing Assistant
Brown's Healthcare
06.2013 - 10.2013
Medical Assistant -
Ogeechee Technical College
Certified Nurse Assistant -
Ogeechee Technical College
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