Eugenia Jackson
Jacksonville,FL
Summary
Devoted, Compassionate, hard-working, and self-driven Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.
Overview
5
5
years of professional experience
Work History
911 Dispatcher
Jacksonville Sheriff Office
10.2023 - Current
- Monitor Police radio to provide assistance to responding personnel.
- Provideexceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Record and track emergency requests utilizing computer-aided dispatch systems.
- Support law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatch and coordinate emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Manage high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Funeral Director
C. L. Page Mortuary
02.2021 - 10.2023
- Assisted in the preparation of deceased for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
Funeral Director
Integrity Funeral Home
03.2022 - 08.2023
- Assisted in the preparation of decease for visitation, burial or cremation adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Addressed client inquiries promptly and professionally, establishing trust through effective communication skills.
- Assisted families in making informed decisions regarding the cremation process, offering compassionate guidance throughout their experience.
Licensed Funeral Director
Dignity Memorial
01.2020 - 02.2021
- Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
- Coordinated transportation logistics for funerals, including procession routes and vehicle arrangements, minimizing delays or disruptions during the events.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Consistently exceeded monthly sales objectives.
Education
Associate of Science - Funeral Services
Florida State College
Jacksonville, FL05.2018
Bachelor of Science - Therapeutic Recreation
Morris Brown College
Atlanta, GA05.2003
Skills
- Works Well Under Pressure
- Active Listening
- Critical Thinking
- Computer Skills
- Teamwork and Collaboration
Timeline
911 Dispatcher
Jacksonville Sheriff Office
10.2023 - Current
Funeral Director
Integrity Funeral Home
03.2022 - 08.2023
Funeral Director
C. L. Page Mortuary
02.2021 - 10.2023
Licensed Funeral Director
Dignity Memorial
01.2020 - 02.2021
Associate of Science - Funeral Services
Florida State College
Bachelor of Science - Therapeutic Recreation
Morris Brown College
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