EUNBYEOL HONG
Elmhurst,NY
Summary
Talented server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Highly motivated and talented sales associate with extensive customer service. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Love Korea BBQ
08.2020 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
- Checked in on guests to ensure their meal and experience is satisfactory and refilling glasses in both professional and timely manner
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Soogil
09.2020 - 12.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Served food and beverages promptly with focused attention to customer needs.
Server
Gunbae, Korean Restaurant
02.2019 - 03.2020
- Performed quality service by providing warm and welcoming experience
- Worked POS register closing at end of each shift
- Managed private events and large groups up to 55 as operating Karaoke room and serving drinks and food
Server
Miss Korea BBQ
01.2017 - 06.2018
- Trained new servers in food preparation, service, sanitation and safety procedure
- Teamed up with co-workers to ensure proper customer service
- Presented Korean food and grilled meat on table
Barista
Barista, Lucid Café
06.2016 - 06.2018
- Maintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Education
Bachelor of Arts - Political Science
City College of New York of The City University of New York
New York, NY2024
Skills
- Sales expertise
- Time management
- Administrative support
- Guest Services with satisfaction
- Flexible and Adaptable
Timeline
Server
Soogil
09.2020 - 12.2021
Server
Love Korea BBQ
08.2020 - Current
Server
Gunbae, Korean Restaurant
02.2019 - 03.2020
Server
Miss Korea BBQ
01.2017 - 06.2018
Barista
Barista, Lucid Café
06.2016 - 06.2018
Bachelor of Arts - Political Science
City College of New York of The City University of New York
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