Desired Job Title
Night AuditorAmazon AssociateMaterial HandlerSecurity OfficerOrder PickerWork Type
Full TimeGig WorkContract WorkLocation Preference
RemoteHybridLocation: Charlotte, NC, US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Eurgie Lee
Charlotte,NC
Work Preference
Summary
Resourceful individual with a versatile background in guest services and hospitality. Recognized for exceptional communication skills and dedication to staff training, ready to support team success and elevate guest satisfaction.
Experienced with financial reconciliation and guest service management. Utilizes auditing skills to ensure accurate and timely financial reporting. Track record of maintaining data integrity and enhancing guest satisfaction through effective problem-solving and communication.
Overview
17
17
years of professional experience
Work History
Night Auditor
Sonesta Simply Suites Charlotte University
Charlotte, NC
04.2025 - Current
- Managed late-arriving guest registrations, ensuring prompt and professional service delivery.
- Executed payment transactions and coordinated guest check-out activities to enhance customer experience.
- Facilitated effective responses to guest inquiries, requests, and complaints, enhancing overall guest satisfaction.
- Achieved high guest satisfaction by efficiently managing reservations. Enhanced communication through prompt phone response. Improved guest experience by effectively coordinating wake-up calls.
- Compiled and presented information on hotel amenities and local points of interest to support guest inquiries.
- Analyzed and verified financial transactions to facilitate accurate reconciliation and reporting.
- Reviewed and reconciled daily financial transactions to uphold accuracy in hotel income and expense reporting.
- Conducted thorough verification and reconciliation of guest folios, guaranteeing correct entries for room charges, taxes, and associated expenses.
- Oversaw the complete lifecycle of credit card transactions, ensuring timely and precise balancing.
- Generated detailed revenue summaries, occupancy reports, and tax reports for daily management evaluation.
- Identified, investigated, and resolved inconsistencies in financial records, enhancing overall financial reporting accuracy.
- Achieved high guest satisfaction ratings through effective management of hotel operations. Improved operational workflows, resulting in enhanced service delivery. Cultivated strong team dynamics to drive performance and guest loyalty.
- Implemented systematic organization and maintenance of front desk area to promote professionalism and accessibility.
- Conducted regular inspections and implemented security protocols to safeguard hotel guests and property during overnight hours.
- Collaborated with various hotel departments to ensure prompt resolution of guest requests and operational issues.
- Monitored and verified that all departments fulfilled end-of-day task requirements.
- Monitored and updated room status information to facilitate seamless guest experiences.
Amazon Associate
Amazon Fulfillment Center
Suffolk, VA
09.2020 - 09.2024
- Warehouse associate
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Material Handler
GXO Longistics
Suffolk, VA
01.2022 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50-75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Security Officer
Top Guard Security
Norfolk, VA
08.2021 - 12.2021
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Order Picker
Target Distribution Center
Suffolk, VA
06.2018 - 05.2021
- Picking out ordered items from storage shelves or rooms using barcodes, serial numbers, etc.
- Securely shrink-wrapping items before placing them in envelopes or boxes
- Collaborated effectively with team members to streamline workflow and optimize overall productivity.
- Managing stock control, including item replenishment and storage
- Performing general warehouse duties as necessary
- Excellent communication skills, both verbal and written.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Improved order accuracy by diligently verifying and cross-checking picked items against order lists.
- Ensured timely order fulfillment by consistently meeting or exceeding picking quotas and deadlines.
- Assisted in minimizing product damage by carefully handling items during the picking process.
- Developed strong relationships with colleagues, fostering teamwork in achieving shared goals and objectives.
- Reduced errors in selected orders through meticulous attention to detail when comparing SKUs, item descriptions, and quantities requested.
- Demonstrated flexibility in adapting to shifting priorities as dictated by daily workload fluctuations or special projects assigned by management.
- Maintained a safe work environment with strict adherence to safety protocols and guidelines.
- Communicated proactively with supervisors regarding any issues or concerns that could impact order fulfillment timelines or quality.
- Performed routine equipment inspections, ensuring optimal performance levels while minimizing downtime due to maintenance issues.
- Continuously updated knowledge of warehouse layout, enabling quick navigation and reduced time spent locating products.
- Contributed to inventory control by accurately recording picked items and reporting discrepancies promptly.
- Assisted in training new employees on proper order picking techniques, processes, and equipment usage for increased efficiency across the team.
- Expedited urgent orders by prioritizing tasks and adjusting work schedules accordingly.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Painter
Penco
Hamilton, NC May 2017 To June 2018
05.2017 - 01.2018
- repared surfaces for painting by sandblasting, masking, or other pre-treatment methods, ensuring optimal adhesion of coatings.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Achieved a high-quality finish on products by applying powder coating using electrostatic spray guns.
- •Hang locker parts
- Worked closely with supervisors to address any issues related to job orders or project specifications, ensuring clear communication throughout the production process.
- Identified issues with paint viscosity and flow before projects were negatively affected.
- Performed quality inspections on completed pieces, identifying any defects or inconsistencies in the finish.
- Checked parts to verify attachment of correct identification.
- Completed routine maintenance on painting equipment to ensure optimal functionality and prevent breakdowns or delays in production.
- Maintained clean work environment by regularly cleaning and inspecting equipment, preventing potential contamination issues.
- Enhanced production efficiency by maintaining proper equipment settings and adjusting application techniques as needed.
- Demonstrated flexibility by adapting quickly to changes in project requirements or schedules without compromising quality of workmanship.
- Troubleshot any problems during the painting process, quickly identifying root causes and implementing appropriate solutions.
- Pack label and strap locker parts and prepare them for shipping
- Reduced manual handling injuries with proper lifting techniques and the use of appropriate equipment.
- Counted inventory by sections or for complete audits.
Farrowing House
Murphy Brown Hog Farm
Roanoke Rapids, NC
05.2016 - 02.2017
- Assisted in the delivery of piglets, providing immediate care to newborns to ensure healthy development.
- Increased production rates by implementing efficient breeding practices, including artificial insemination and natural mating methods.
- Reduced mortality rates through early detection and prompt treatment of illnesses in the herd.
- Prioritized safety protocols throughout daily operations, minimizing risk factors associated with working on a hog farm.
- Maintained accurate records for each animal, tracking their health status, vaccinations, and growth progress.
- Fed and watered over 300 pigs and piglets according to strict feeding schedules and dietary needs.
Funeral Home Assistant
Gilliam Funeral Home
Funeral Home Assistant
06.2009 - 06.2015
- Cultivated a supportive work atmosphere by promoting open dialogue and cooperative efforts among team members.
- Streamlined daily tasks for funeral directors through effective scheduling of services, meticulous paperwork handling, and logistical coordination.
- Conducted thorough preparation of deceased bodies for viewing or burial, maintaining high standards of professionalism and respect.
- Strengthened client relationships and overall service quality by offering dedicated assistance to families in need during their bereavement.
- Facilitated positive client experiences through timely responses to inquiries and resolution of concerns.
- Fostered relationships with local clergy members to streamline the organization and execution of religious ceremonies.
- Coordinated the careful preparation and management of sensitive personal items belonging to deceased individuals for funeral services.
- Engaged with families to understand and implement specific requirements for funeral arrangements.
- Executed safe vehicle operations in accordance with established safety guidelines for transporting deceased individuals and funeral service items.
- Set up chairs, floral arrangements, and multimedia equipment to create welcoming environments for visitations and memorial services.
- Engaged with bereaved individuals, demonstrating empathy and active listening to address their emotional needs during times of loss.
- Executed safe and efficient driving of company vehicles for the transport of remains and families to memorial services.
- Assisted families and visitors in entering the facility, escorting them to suitable visitation rooms or chapel.
- Executed detailed setup of facilities for funeral visitations and memorial services, including chair arrangements, floral displays, and sign-in book placement.
- Executed floral arrangements for both open and closed caskets and provided support as pallbearer during services.
- Provided tailored personal assistance and emotional support, ensuring clients' needs were met effectively.
- Coordinated the transition of cremated remains from temporary to permanent urns, providing families with a dignified final arrangement.
- Managed logistics of casket transfer from morgue to viewing rooms, focusing on timely and respectful preparation.
- Assisted in greeting attendees and coordinated seating to maintain a respectful atmosphere during the service.
- Coordinated logistics for transporting deceased to funeral homes, maintaining dignity and compliance with regulations.
- Managed logistics for transporting flowers to hearses and limousines, ensuring timely arrival at interment locations.
- Coordinated the preparation and submission of death certificates and relevant documents for timely processing.
Education
High School Diploma -
Bertie High School
Windsor,Nc06.2009
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Guest services
- Reservations
- Guest relations
- Time management
- Customer service
- Staff training
- Night audit procedures
Languages
English
Timeline
Night Auditor
Sonesta Simply Suites Charlotte University
04.2025 - Current
Material Handler
GXO Longistics
01.2022 - 09.2022
Security Officer
Top Guard Security
08.2021 - 12.2021
Amazon Associate
Amazon Fulfillment Center
09.2020 - 09.2024
Order Picker
Target Distribution Center
06.2018 - 05.2021
Painter
Penco
05.2017 - 01.2018
Farrowing House
Murphy Brown Hog Farm
05.2016 - 02.2017
Funeral Home Assistant
Gilliam Funeral Home
06.2009 - 06.2015
High School Diploma -
Bertie High School