EVAN THOMPSON
Monroe,GA
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environment. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experience.
Overview
2
2
years of professional experience
Work History
Server
Waffle House
Monroe, GA
05.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Associate of Arts - Political Science
UNIVERSITY OF NORTH GEORGIA
Watkinsville, GASkills
- Table Setting
- Table Bussing
- Guest Engagement
- Food Inspection
Timeline
Server
Waffle House
05.2022 - Current
Associate of Arts - Political Science
UNIVERSITY OF NORTH GEORGIA
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