Eve Carter
Carrboro,NC
Summary
Hardworking professional with proven relationship building and time management skills in fast paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
Hickory Tavern
Cary, North Carolina
08.2023 - Current
- Delivered meals and beverages to tables promptly
- Took food and drink orders using POS system
- Suggested menu items and daily specials to guests
- Checked table satisfaction and addressed guest concerns
- Coordinated with kitchen and bar staff during service
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new servers on menu knowledge and service standards to promote consistent customer care.
- Complied with health safety guidelines for food preparation and service.
- Inspected food quality prior to serving customers. before serving it to customers.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
Key Holder
Hickory Tavern
Cary, North Carolina
09.2022 - Current
- Managed cash drawer and POS transactions during Hickory Tavern guest service.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Assisted in general housekeeping to maintain store image.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Collaborated with management to determine key tasks and delegate to staff members.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Counted and balanced registers.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Supervised dining room and bar floor during busy Hickory Tavern shifts.
- Supported servers and bartenders with guest needs and table coordination.
- Monitored inventory levels and restocked supplies for Hickory Tavern operations.
- Resolved guest concerns while following Hickory Tavern service expectations.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Host
Hickory Tavern
Carrboro, NC
08.2018 - 03.2020
- Greeted guests and created welcoming first impressions at Hickory Tavern.
- Managed seating charts and directed parties to appropriate tables.
- Monitored waitlist and updated guests on table availability.
- Coordinated with servers and managers on table rotations.
- Maintained clean host stand, lobby, and entrance areas.
- Managed incoming calls during busy shifts.
- Checked and cleaned the restrooms
Education
Chapel Hill High School
Chapel Hill, NCSkills
- POS system operation
- Order entry accuracy
- Menu item knowledge
- Food safety compliance
- Guest service
- Suggestive selling
- Inventory restocking
- Cash drawer reconciliation
- Shift management
- Staff training
- Attention to detail
- Time management
- Multitasking and organization
- Cleanliness standards
- Allergy awareness
- Conflict resolution
- Guest engagement
- Relationship management
- Calm demeanor
- Strong work ethic
- Professional demeanor
- Memory retention
Timeline
Server
Hickory Tavern
08.2023 - Current
Key Holder
Hickory Tavern
09.2022 - Current
Host
Hickory Tavern
08.2018 - 03.2020
Chapel Hill High School