Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelina Latypova

Coral Springs,FL

Summary

Highly organized and dependable team player with a proven track record of efficiently managing administrative tasks and contributing to a seamless office operation. Possess strong attention to detail, exceptional time management skills, and a commitment to maintaining a productive work environment. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Account Representative

State Farm
01.2022 - Current
  • Collaborated with other departments (Underwriting, Claims, Billing) to address customer needs and service requests.
  • Used strong research skills to navigate ECRM and provide accurate information on most recent underwriting guidelines.
  • Supported customer satisfaction through regular follow-up and communication.
  • Developed and implemented strategies to improve customer retention and loyalty.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Business Development Manager/F&I Manager

King Automotive
02.2020 - 01.2022
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Analyzed credit reports and structured deals in accordance with lender and dealership guidelines

Customer Service Manager

Infiniti of Coconut Creek
08.2019 - 02.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.

Automotive Sales Professional

King Automotive
11.2018 - 08.2019
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Prepared purchased vehicles and completed final delivery checks.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Developed successful sales strategies to maximize customer satisfaction and profit.

Education

Associate degree - Mathematics And Computer Science

Saint Petersburg State University
Saint Petersburg, Russia
07.2013

Skills

  • Organizational Skills
  • Data Tracking
  • Correspondence Sorting and Filing
  • Department Collaboration
  • Pleasant Telephone Demeanor
  • Problem Identification & resolution
  • Microsoft Office
  • Microsoft Excel

Languages

Russian
Native or Bilingual

Timeline

Account Representative

State Farm
01.2022 - Current

Business Development Manager/F&I Manager

King Automotive
02.2020 - 01.2022

Customer Service Manager

Infiniti of Coconut Creek
08.2019 - 02.2020

Automotive Sales Professional

King Automotive
11.2018 - 08.2019

Associate degree - Mathematics And Computer Science

Saint Petersburg State University

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Evelina Latypova