Evelyn Alvarez
Summary
Compassionate Patient Care Coordinator experienced in managing operations within a busy outpatient physical therapy clinic. Expertise in patient scheduling, front desk operations, referral coordination, and medical records management. Committed to enhancing patient experience while ensuring accuracy, organization, and HIPAA compliance.
Overview
10
10
years of professional experience
Work History
PATIENT CARE COORDINATOR
Professional Physical Therapy
Bay Shore, NY
06.2024 - Current
- Schedule and coordinate patient appointments in a fast paced outpatient clinic.
- Communicated with patients, therapists, physician offices, and internal departments to enhance timely coordination of care.
- Relay updates and treatment information from therapists and support departments to patients.
- Checked patients in and out, collected copayments, and assisted with patient registration to facilitate smooth clinic operations.
- Answer high-volume phone calls and assist with scheduling, rescheduling and general patient inquiries.
- Maintain accurate patient records by scanning and uploading documentation while ensuring HIPAA compliance.
- Collaborate with therapists and office staff to support efficient daily clinic operations.
WAITRESS & BRIDAL ATTENDANT
Crest Hollow Country Club
Huntington, NY
10.2016 - 07.2024
- Assisted guests and bridal parties while ensuring a positive and professional experience.
- Assisted guests and bridal parties, enhancing their experience through attentive service and professionalism.
- Managed multiple priorities, ensuring accuracy and organization during high-pressure events.
- Collaborated with team members to streamline event operations and improve overall guest satisfaction.
- Built strong communication, problem-solving and multitasking skills under pressure.
Education
Associate of Arts -
Nassau Community College
Garden City, NYSkills
- Patient Registration
- EMR management
- Care plan development
- Referral Coordination
- HIPAA Compliance
- Appointment scheduling
- Front Desk Operations
- Medical Terminology
- Organizational skills
- Customer Service
- Patient Education
ADDITIONAL EXPERIENCE
- Sale's Associate - Bloomingdale's
- Brand Representative - Abercrombie & Fitch
- Hostess - Tutto Pazzo
Timeline
PATIENT CARE COORDINATOR
Professional Physical Therapy
06.2024 - Current
WAITRESS & BRIDAL ATTENDANT
Crest Hollow Country Club
10.2016 - 07.2024
Associate of Arts -
Nassau Community College