Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Evelyn Rivera

Stockton,CA

Summary

Experienced sales specialist highly effective at achieving sales goals on a consistent basis in competitive, fast-paced sales environments by applying exceptional verbal and written communication strengths along with detailed knowledge of company products and deep customer relations expertise.

Overview

10
10
years of professional experience

Work History

Sales Specialist

Grainger Industrial Supply
Stockton, California
10.2016 - Current
  • Assisted customers in selecting products based on their needs and preferences.
  • Collaborated with team members to achieve daily sales goals.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Participated in team meetings to discuss strategies for achieving business goals.
  • Promoted additional services such as loyalty programs or delivery options.
  • Developed strong relationships with customers through excellent customer service skills.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Reviewed and classified documents to maintain organized filing systems.
  • Assisted customers in identifying products that meet their needs.
  • Provided product information to enhance customer purchase decisions.
  • Engaged with customers to build rapport and ensure positive experiences.
  • Resolved customer complaints in a timely manner.
  • Developed and implemented sales strategies to increase customer base.
  • Identified opportunities for cross-selling products or services within existing accounts.

Education

San Joaquin Delta College
Stockton, CA
06-2019

High School Diploma -

Franklin High School
Stockton, CA
05-2012

Skills

  • Customer service
  • Product knowledge
  • Sales strategy
  • Time management
  • Records management
  • Inventory maintenance
  • Sales strategy development
  • SAP, SOE, RF SCANNER
  • Revenue growth
  • Relationship building
  • Sales reporting
  • Strategic planning
  • Warehouse Maintenance
  • Shipping and Receiving

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Specialist

Grainger Industrial Supply
10.2016 - Current

San Joaquin Delta College

High School Diploma -

Franklin High School
Evelyn Rivera