Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eveningstar Robinette

Radford,VA

Summary

Accomplished in property management, I excel in optimizing occupancy rates and enhancing tenant satisfaction, notably with Kahuna Management. My expertise spans financial reporting, marketing strategies, and staff leadership, underpinned by a robust Real Estate License and exceptional communication abilities. Achievements include streamlining leasing processes and significantly improving team performance through mentorship and strategic planning. I am skilled from the maintenance side of property management to the property manager side. If you'd like to learn more details please schedule an interview with me!

Overview

4
4
years of professional experience
1
1
Certification

Work History

Property Manager

Kahuna Management
08.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Investor meetings
  • I have managed properties in Radford, Va, Waterloo, IA, and Weatherford Ok
  • AR Reports/ Reporting

Leasing Manager

Kahuna Management
08.2023 - 11.2023
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Established key relationships with potential leasers and renters.
  • Managed daily and weekly marketing and leasing plans.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Explained terms of lease and amounts to be paid to tenants.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Created and submitted daily reports on leasing activities.
  • Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
  • Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Created, coordinated, and engaged in marketing campaigns.
  • Monitored performance of individual leasing agents and coached on successful strategies.

Leasing Agent

Coastal Ridge
02.2023 - 08.2023
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Distributed and followed up on tenant renewal notices.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.

Leasing

Scion
08.2020 - 08.2021
  • Managed leasing contracts, ensuring timely renewals and accurate documentation.
  • Collaborated with team members to achieve monthly leasing goals and secure new contracts.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Mentored junior team members in various aspects of multi-site property management responsibilities including leasing processes, tenant relations, budgeting principles, vendor coordination activities.

Education

High School Diploma -

Giles High School
Pearisburg, VA
05.2020

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Staff Management
  • Leasing and sales
  • Exceptional oral and written communication skills
  • Maintenance knowledge
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor Management
  • Multi-family property management
  • Financial budgeting and reporting
  • Property Management Expertise
  • Marketing and Advertising
  • Adaptable
  • Entrepreneurial
  • Real Estate License
  • Data Entry
  • Microsoft Office/ power point certificate
  • Social media/ marketing
  • CAM Certificate
  • Analytics certificate

Certification

Real Estate VA- in progress

CAM

Digital Marketing

All Microsoft platforma

Entrata

Timeline

Property Manager

Kahuna Management
08.2023 - Current

Leasing Manager

Kahuna Management
08.2023 - 11.2023

Leasing Agent

Coastal Ridge
02.2023 - 08.2023

Leasing

Scion
08.2020 - 08.2021

High School Diploma -

Giles High School

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Eveningstar Robinette