Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ezra Williams

Black Hawk,CO

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Store Manager

Elite Lifestyles
North Platte, NE
01.2024 - 10.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.

Barista

Starbucks
Black Hawk, CO
10.2022 - 10.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Supported highest standards of conduct and service to support company reputation.
  • Placed orders with suppliers for delivery of products required for daily operations.

Education

High School Diploma -

Gilpin County High School
Black Hawk, CO
05-2023

Some College (No Degree) -

Mid-Plains Community College
North Platte, NE

Skills

  • Team Development
  • Customer Service Management
  • Personnel development
  • Schedule Management
  • Customer Relations
  • Opening and closing duties
  • Solid problem solver
  • Friendly and outgoing
  • Conflict Mediation
  • Opening and closing coordination
  • Team Player
  • Hospitality service expertise
  • Hospitality and accommodation
  • Speedy and efficient
  • Exceptional customer service
  • Active listener
  • Calm Demeanor

Affiliations

  • The gym
  • Reading
  • Cooking
  • Socializing

Timeline

Store Manager

Elite Lifestyles
01.2024 - 10.2024

Barista

Starbucks
10.2022 - 10.2023

High School Diploma -

Gilpin County High School

Some College (No Degree) -

Mid-Plains Community College

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Ezra Williams