Jennifer Chelossi
Summary
To secure a position that will lead to a lasting work relationship in the field of Accounting, Administration, or Medical
Overview
4
4
years of professional experience
Work History
Medical Office Specialist
Northern Nevada Medical Group
05.2023 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
MEDICAL OFFICE SPECIALIST
NORTHERN NEVADA MEDICAL CENTER
05.2022 - 05.2023
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used [Software] to schedule appointments for doctor visits and procedures.
PSYCHIATRY/THERAPY RECEPTIONIST
WELL CARE HEALTH
03.2021 - 05.2022
- Greeting patients professionally both in person and on the phone
- Optimizing provider schedules and patient satisfaction
- Comforting patients with anxieties and effectively answering questions
- Making sure waiting room is presentable
- Communicating amongst the providers
- Organization and time management to manage a variety of tasks effectively
- Interpersonal skills to interact positively with patients
- Abide with HIPAA guidelines and procedures
- Maintain confidentiality with staff, providers and patients
Education
CERTIFICATE OF COMPLETION - Billing and Coding
ASHWORTH COLLEGE
01.2020
BOOKKEEPING - Accounting
TMCC
01.2018
Skills
- Medical documentation
- Insurance verification
- Patient scheduling
- Positive attitude
- Problem-solving
- Attention to detail
- HIPAA regulations
Timeline
Medical Office Specialist
Northern Nevada Medical Group
05.2023 - Current
MEDICAL OFFICE SPECIALIST
NORTHERN NEVADA MEDICAL CENTER
05.2022 - 05.2023
PSYCHIATRY/THERAPY RECEPTIONIST
WELL CARE HEALTH
03.2021 - 05.2022
BOOKKEEPING - Accounting
TMCC
CERTIFICATE OF COMPLETION - Billing and Coding
ASHWORTH COLLEGE
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