Salesforce
Jamie Gonzalez
Housing Coordinator
Chicago,IL
Summary
Performance-driven with 6 + years of experience in customer service, customer resolution and sales. High-contribution team player adept at streamlining processes, ensuring client satisfaction and facilitating attainment of goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Housing Coordinator
Global Housing Expeditors
06.2021 - Current
- Manages the performance of properties by overseeing rents, occupancies and expenditures
- Builds strong relationships with property on-site management teams Works closely with hotels across the nation on clients behalf, negotiating best rates and availability Executes proposals, contracts, leases and addendums as required
- Strategically pinpoints best areas for clients best interests
- Meets with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Sales Coordinator/Conference Service Manager
The Langham
Chicago, IL
11.2017 - 06.2021
- In-depth knowledge of the company and all products and services provided
- Oversees and manages clients in negotiations, proposals, contracts to the executions of programs
- Vast knowledge on forecasting and monitoring sales trends, gathering consumer and competitor data, preparing reports for executives and utilizing multiple statistical software for data analysis
- Negotiated sales and pricing with new and existing clients.
- Created cost-effective event budgets by researching and comparing available vendors and locations.
- Planned and promoted social events by coordinating with clients to determine objectives and technical requirements
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Catering Manager
The Whitehall Hotel
Chicago, IL
10.2014 - 11.2017
- Managed and oversaw multiple accounts
- Performed the planning and management of catered events
- Developed a positive working relationship with existing customers for repeat business
- Worked with chefs to prepare custom menus, including meals and beverages
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Secured new clients and accounts by analyzing and catering products to specific needs.
Education
B.A. - Political Science, History
Roosevelt University
Chicago, IL 08.2008 - 05.2011
Skills
Case management
Menu development
Event planning proficiency
Staff supervision
Goals and performance
Employee training
Lead Generation
Strong enthusiasm
Affordable housing
Accounts reconciliation
Software
Opera
Quickbase
OnQ
Microsoft Office
Timeline
Housing Coordinator
Global Housing Expeditors
06.2021 - Current
Sales Coordinator/Conference Service Manager
The Langham
11.2017 - 06.2021
Catering Manager
The Whitehall Hotel
10.2014 - 11.2017
B.A. - Political Science, History
Roosevelt University
08.2008 - 05.2011