FABIANO DIAZ
Orland Park,IL
Summary
Knowledgeable Operations Supervisor with over 14 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support daily operations. Organized and focused on safety and building strong relationships within your company.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
People’s Gas
Chicago , Illinois
08.2024 - Current
- Supervise 15-20 bargaining employees daily.
- Trained and developed entry level employees on proper job functions, company policies and procedures.
- Managed and oversees regulatory tasks for Major Accounts and Type -C buildings for the City of Chicago.
- Perform audits with direct reports in the field to ensure all safety regulations and procedures are being followed.
- Lead daily tailgates with department employees on safety concerns, trending incidents and new company procedures.
- Successful led team meetings to coordinate new job tasks and facilitate discussions to meet company goals.
General Supervisor
Peoples Gas
Chicago, IL
04.2022 - 08.2024
- Supervise 10-20 bargaining unit employees daily.
- Provide excellent customer service and train employees on meeting customers needs.
- Provided ongoing training to employees to address staff needs.
- Coordinated employee schedules according to shift changes and availability to meet company needs.
- Daily discussions with direct reports on safety concerns, new policies and procedures and trending incidents.
- Review and approve direct reports time entries.
- Coordinate outages of over 200 customer to ensure customers services are fully restored.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Oversee underground facilities for North Chicago area and responsible for all underground facilities for O'Hare airport.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Operations Supervisor
Peoples Gas Light and Coke Co
Chicago, IL
06.2019 - 04.2022
- Manage teams of 10-20 employees daily
- Perform daily audits on employees to ensure proper safety procedures are being utilize on every job task
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Order and extend excavation permits with the City of Chicago
- Respond to vehicle accidents and employee injuries in a timely manner and conduct full reports for company records
- Communicate weekly tailgates with direct reports on safety concerns, current issues and address any new company policy and procedures
- Review each employee’s qualifications and prep employees for upcoming training
- Manage crews working hours and budget overtime
- Respond to emergency natural gas leaks and outages and coordinate emergency response plan to team members
- Interact with customer daily to address any concerns/complaints while meeting customer’s highest satisfaction
- Work alongside company hired contractors on a System Modernization Program (SMP) which upgrades the pipeline system from low pressure to medium pressure.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Utility Worker
Peoples Gas Light and Coke Co
11.2011 - 06.2019
- Safely controlling natural gas, pipe fitting, meter changes, regulator inspections
- Installing large volume class I, II and III regulators
- Disconnecting meters for non-payment
- Installing household and industrial rotary meters, assist repairing natural gas leaks, and inspect customer’s appliances
- Periodically perform inside safety inspections, corrosion inspections, and complete job tasks meter transfers from low pressure to medium pressure
- Complete all job tasks working safely and ensuring customer’s satisfaction.
Assistant Manager/Customer Service Technician
Jiffy Lube
05.2009 - 06.2011
- Perform oil changes, tune-ups, and upkeep of shop
- Responsible to open and close facility
- Manage a team up to 6 employees
- Diagnose and troubleshoot issues on vehicles, and perform a quality inspection at completion of every service which included: brake pads, oil filters, differentials, fittings, air filters, transmission fluid, fuel filters, etc.
Education
Some College (No Degree) -
Northwestern Business College
Burbank, ILHigh School Diploma -
John F. Kennedy High School
Skills
- Goal-oriented
- Workforce training
- Incidents management
- Site auditing
- Incident reporting
- Emergency situations
- Budgetary planning
Timeline
Operations Supervisor
People’s Gas
08.2024 - Current
General Supervisor
Peoples Gas
04.2022 - 08.2024
Operations Supervisor
Peoples Gas Light and Coke Co
06.2019 - 04.2022
Utility Worker
Peoples Gas Light and Coke Co
11.2011 - 06.2019
Assistant Manager/Customer Service Technician
Jiffy Lube
05.2009 - 06.2011
Some College (No Degree) -
Northwestern Business College
High School Diploma -
John F. Kennedy High School
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