Fabiola Castillo

• Managed daily operations of fast-paced food service environment.
• Supervised staff to ensure efficient workflow and excellent customer service.
• Trained new employees on food safety and service protocols.

Scheduling

Taking phone calls

Satify costumer complaints

Answering phone calls

• Ensured compliance with health regulations and safety standards.
• Resolved customer complaints to enhance dining experience and satisfaction.
• Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
• Adhered to company food, safety, quality and sanitation policies.
• Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
• Provided ongoing training for new employees on safe food handling practices.
• Maintained records of food inventory, supplies, and equipment.
• Resolved customer complaints promptly in a professional manner.
• Coordinated catering services for special events within the facility.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Monitored actions of staff and customers to uphold health and safety standards.
• Scheduled shifts for kitchen staff in accordance with budget guidelines.
• Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
• Reviewed daily task list with employees and assigned tasks for completion.