Fadia Borges
Homestead,FL
Summary
Customer service associate committed to providing quality care for maximum customer satisfaction. Demonstrated ability to establish and maintain excellent communication and relationships with clients. Skilled in general accounting and financial transactions. Excellent time management skills with extensive knowledge in the customer service industry
Overview
3
3
years of professional experience
Work History
Sales and Customer Service Associate
Santa Fe Septic Tank
Homestead, FL
11.2021 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
Asset Protection Customer Host
Walmart
Miami, FL
02.2023 - 05.2023
- Maintained an orderly entrance area, ensuring smooth flow of customer traffic while adhering to company guidelines regarding bag checks and receipt validation.
- Enhanced store security by conducting regular surveillance and monitoring CCTV cameras.
- Utilized strong interpersonal skills to de-escalate tense situations between customers and staff, maintaining a safe and welcoming environment for all.
- Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment.
- Collaborated with fellow team members to ensure all areas of the store were monitored effectively for suspicious activity.
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
Education
LIC Accounting And Finance -
Jose Mendoza
SS. CUBA06.2012
High School -
Carlos Echenagusia
SS. CUBA06.2009
Skills
- Customer Service
- Time Management
- Attention to Detail
- Flexible Schedule
- Oral communication
- Client Engagement
- Computer Skills
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Asset Protection Customer Host
Walmart
02.2023 - 05.2023
Sales and Customer Service Associate
Santa Fe Septic Tank
11.2021 - Current
LIC Accounting And Finance -
Jose Mendoza
High School -
Carlos Echenagusia