Fahmida Asgar
WARREN
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Leader
Einstein Brothers Bagels
Troy
12.2025 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted in training new staff on procedures and customer service standards.
- Greeted customers warmly and took their orders accurately and promptly.
- Managed inventory levels by restocking supplies as needed throughout the day.
- Monitored food safety practices to maintain high health standards in the kitchen.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Conducted cash handling procedures, including register balancing at shift end.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
Team Member
Einstein Brothers Bagels
Troy
05.2024 - 12.2025
- Prepared and assembled bagels for customer orders efficiently.
- Maintained cleanliness and organization of workstations throughout shifts.
- Delivered exceptional customer service by greeting and assisting patrons.
- Operated cash register and processed transactions accurately.
- Collaborated with team members to ensure smooth kitchen operations.
Education
Sterling Heights High School
Sterling Heights, MISkills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Issue resolution
- Strategic thinking
- Positive attitude
- Sales and upselling
Timeline
Shift Leader
Einstein Brothers Bagels
12.2025 - Current
Team Member
Einstein Brothers Bagels
05.2024 - 12.2025
Sterling Heights High School