Dynamic customer service professional with extensive experience at QRM LLC, excelling in claims processing and enhancing client satisfaction. Proven ability to multitask and collaborate effectively within teams, ensuring timely service delivery. Strong organizational skills complemented by a commitment to maintaining high standards of quality and efficiency in fast-paced environments.
Provided customer service for multiple insurance companies across various claim types. Handled auto, property, liability, and workers' compensation claims efficiently. Addressed customer inquiries to resolve issues and enhance satisfaction. Processed claims promptly to ensure timely service delivery.
Oversaw maintenance calls for Dollar General, facilitating prompt issue resolution. Recruited and onboarded maintenance technicians to improve operational efficiency.