Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Cherry

Hartsville,TN

Summary

Dynamic customer service professional with extensive experience at QRM LLC, excelling in claims processing and enhancing client satisfaction. Proven ability to multitask and collaborate effectively within teams, ensuring timely service delivery. Strong organizational skills complemented by a commitment to maintaining high standards of quality and efficiency in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Crew Member

Sonic Drive-in
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Senior Customer Service Representative

QRM LLC
10.2016 - Current

Provided customer service for multiple insurance companies across various claim types. Handled auto, property, liability, and workers' compensation claims efficiently. Addressed customer inquiries to resolve issues and enhance satisfaction. Processed claims promptly to ensure timely service delivery.

Customer Service Representative

Innovations in Management
03.2015 - 10.2016

Oversaw maintenance calls for Dollar General, facilitating prompt issue resolution. Recruited and onboarded maintenance technicians to improve operational efficiency.

Team Member/Operations

Belk Department Store
10.2014 - 02.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Child Care Assistant Teacher

Growing Tree Inc
06.2014 - 10.2014
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.

Education

Certificate Of Technical Studies - Criminal Justice

VolState Community College
Gallatin, TN

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management

Timeline

Senior Customer Service Representative

QRM LLC
10.2016 - Current

Customer Service Representative

Innovations in Management
03.2015 - 10.2016

Team Member/Operations

Belk Department Store
10.2014 - 02.2015

Child Care Assistant Teacher

Growing Tree Inc
06.2014 - 10.2014

Crew Member

Sonic Drive-in

Certificate Of Technical Studies - Criminal Justice

VolState Community College