Faith Cunningham
North Lauderdale,FL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Great customer service skills, team player, hardworking with a flexible schedule. Trainable and committed to creating warm and inviting atmosphere at any workplace. Hoping to seek and maintain a full-time position.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Tap 42
09.2022 - Current
- Greeted customers warmly upon arrival and provided friendly presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Crew Member
Einstein Bagel
08.2021 - 09.2022
- Worked front counter, back of house and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Arts - Business
Broward College
Coconut Creek, FL08.2026
Skills
- Guest Complaint Resolution
- Customer Service
- Customer Engagement
- Positive Company Representation
- Telephone Etiquette
- Teamwork and Collaboration
- Time Management
- Verbal and Written Communication
Certification
- ServSafe
Timeline
Hostess
Tap 42
09.2022 - Current
Crew Member
Einstein Bagel
08.2021 - 09.2022
Associate of Arts - Business
Broward College
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