Faith Flagg
Middle River,MD
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
11
11
years of professional experience
Work History
General Manager
Wingstop
Towson, Maryland
07.2025 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations to ensure efficient service and customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Trained new employees on company standards and operational procedures.
- Coordinated marketing initiatives to enhance brand visibility in the community.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Administered employee discipline through verbal and written warnings.
Assistant Manager
Honeygrow
Lutherville, Maryland
04.2024 - 06.2025
- Trained new team members on operational procedures and customer service standards to enhance service quality.
- Managed inventory levels and ordered supplies to ensure efficient store operations.
- Coordinated staff schedules to meet peak operational demands and maintain service quality.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Conducted training sessions for new hires to ensure smooth integration into the workplace.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Facilitated regular one-on-one meetings with employees to discuss performance, set priorities, and deliver constructive feedback.
Restaurant Manager
Raising Cane's Restaurants
Towson, Maryland
11.2022 - 03.2024
- Managed daily restaurant operations to ensure smooth service and guest satisfaction.
- Managed financial transactions and cash handling procedures with precision to ensure accuracy and security.
- Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
- Trained team members on food safety, sanitation, customer service, menu knowledge, and up-selling techniques to enhance revenue generation.
- Enforced health and safety regulations to provide a clean dining environment.
- Created promotional strategies that increased customer engagement and strengthened brand loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Assistant Manager
Wingstop
Rosedale, Maryland
01.2022 - 11.2022
- Trained new team members on operational procedures and customer service standards to enhance team readiness.
- Managed inventory levels and ordered supplies to ensure efficient store operations.
- Oversaw daily cash handling processes and ensured compliance with company policies.
- Implemented quality control measures to uphold company standards.
- Conducted regular one-on-one meetings with employees to review performance, set priorities, and provide actionable feedback.
- Assessed individual and team business performance to identify improvement opportunities and inform strategic decisions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
Assistant Manager
Domino's Pizza
Rosedale, Maryland
12.2019 - 01.2022
- Recruited and trained new employees, aligning their skills with job requirements to enhance team capability.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily cash handling processes, ensuring adherence to company policies and safeguarding assets.
- Managed inventory levels and ordered supplies, supporting seamless store operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Shift Leader
Qdoba Eats
White Marsh, Maryland
07.2017 - 12.2019
- Supervised and led employees to achieve productivity targets while maintaining high customer service standards.
- Trained new employees on operational procedures and customer service standards to ensure consistent service delivery.
- Coordinated shift schedules to optimize staffing and coverage needs.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels and ensured stock availability for food preparation.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Monitored food safety practices to ensure compliance with health regulations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Organized the work environment by delegating tasks to staff.
Shift Leader
Burger King
Rosedale, Maryland
05.2015 - 06.2017
- Led team during peak service hours, ensuring efficient operations and high customer satisfaction.
- Resolved customer complaints with professionalism, enhancing customer experience and loyalty.
- Coordinated food safety practices, ensuring compliance with health regulations and maintaining high standards.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Kenwood High School
Essex, MD06-2017
Skills
- Budget management
- Financial oversight
- Supply chain management
- Team leadership
- Performance evaluation
- Staff training/development
- Total quality management
- Marketing coordination
- Customer relationship management
- Time management
- Communication skills
Timeline
General Manager
Wingstop
07.2025 - Current
Assistant Manager
Honeygrow
04.2024 - 06.2025
Restaurant Manager
Raising Cane's Restaurants
11.2022 - 03.2024
Assistant Manager
Wingstop
01.2022 - 11.2022
Assistant Manager
Domino's Pizza
12.2019 - 01.2022
Shift Leader
Qdoba Eats
07.2017 - 12.2019
Shift Leader
Burger King
05.2015 - 06.2017
High School Diploma -
Kenwood High School