Faith Lucas
Florissant,MO
Summary
Polite and professional customer service rep, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
CSR - Customer Service Representative
Concentrix
12.2022 - Current
- Servicing agent for customer credit card accounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Wal-Mart Associate
Walmart
07.2020 - 07.2023
- Stocking merchandise and unloading trucks.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Staying productive by stocking merchandise and returning damaged items.
Production Worker
8th Avenue Food and Provisions
10.2022 - 01.2023
- Packaging food and nuts.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
Barista
Starbucks
03.2022 - 10.2022
- Certified barista
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
White Castle Team Member
White Castle
10.2021 - 03.2022
- Packaging the food, making burgers, drive thru, cashiering.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
McDonalds Crew Member
McDonald's
08.2017 - 07.2018
- Drive thru, bagging food, cleaning lobby, cashiering.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Hazelwood East High School
St Louis, MO05.2020
Skills
- Cash Handling
- Warehouse Experience
- Customer Service
- Cashiering
- Communication Skills
- Complaint Handling
- Decision Making
- Written Communication
- Time Management
- Positive Attitude
- Problem Solving
- Conflict Resolution
- Packaging
- Shipping & Receiving
- Barista Experience
- Microsoft PowerPoint
- Verbal Communication
- Call Center Experience
Timeline
CSR - Customer Service Representative
Concentrix
12.2022 - Current
Production Worker
8th Avenue Food and Provisions
10.2022 - 01.2023
Barista
Starbucks
03.2022 - 10.2022
White Castle Team Member
White Castle
10.2021 - 03.2022
Wal-Mart Associate
Walmart
07.2020 - 07.2023
McDonalds Crew Member
McDonald's
08.2017 - 07.2018
High School Diploma -
Hazelwood East High School
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