Faith Massey
Cleveland
Summary
Dynamic and reliable professional with a proven track record and enhancing package handling efficiency through effective sorting techniques. Demonstrates strong teamwork and adaptability while consistently meeting tight deadlines. Committed to maintaining a safe work environment and delivering exceptional customer service, contributing to overall operational success.
Overview
2
2
years of professional experience
Work History
Crew Member
Center For Employment Opportunity
03.2025 - Current
- Worked well with teammates and accepted coaching from management team.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Streamlined operations by regularly cleaning worksites during job progressions to ensure a tidy appearance throughout the duration of each project.
- Collaborated with a team of workers to complete large-scale maintenance projects on time and within budget constraints.
Package Handler
Amazon
08.2024 - 11.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Contributed to increased productivity by working effectively in high-pressure situations.
Package Handler
Fed Ex Warehouse - Seasonal Only
11.2023 - 01.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
Cleaner
ABM Industries
07.2023 - 09.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Education
High School Diploma -
East High School
Erie, PA06-2008
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Flexible schedule
- Customer engagement
- Cleaning
- Telephone etiquette
- Willingness to learn
- Reliability and punctuality
- Team contributions
- Team player
- Adaptability and flexibility
- Dependable and cooperative
Timeline
Crew Member
Center For Employment Opportunity
03.2025 - Current
Package Handler
Amazon
08.2024 - 11.2024
Package Handler
Fed Ex Warehouse - Seasonal Only
11.2023 - 01.2024
Cleaner
ABM Industries
07.2023 - 09.2023
High School Diploma -
East High School
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