Faith McGowan

Customer Service Cashier

Sugar Kingdom

Panama City Beach, FL

05.2023 - Current

Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Maintained accurate records of transactions using the point-of-sale system.
Answered incoming phone calls from customers regarding product availability or store locations.
Balanced cash drawers at the end of each shift.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Resolved customer complaints in a professional manner.
Processed credit card transactions accurately and efficiently.
Greeted customers and provided friendly customer service.
Complied with all health and safety regulations while performing job duties.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Ensured that all areas of the retail floor were properly stocked throughout each shift.
Assisted customers with locating merchandise within the store.
Provided excellent customer service by helping customers locate items they were looking for.
Operated cash registers to process payments for goods and services.
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Organized items purchased by customers according to their type or size for easy retrieval during checkout.