Faith Rosenberger
B-Elite Properties
HANOVER,PA
1
Certification
10
years of professional experience
Results-driven Property Manager with over four years of experience in property management and team leadership. Known for strong customer service and conflict resolution skills and contributing to enhanced resident satisfaction.
Work History
Property Manager
3 Years 3 Months- Built positive relationships with residents by providing friendly, timely and professional service.
- Resolved resident concerns and complaints while maintaining a high level of satisfaction.
- Coordinated maintenance requests and ensured prompt follow-up until completion.
- Conducted property tours for possible tenants, highlighting community features and answering any questions asked to support leasing efforts
- Assisted with leasing, move-ins, move-outs and lease renewals.
- Maintained accurate resident records and property documentation.
- Communicated on a day-to-day basis with residents and maintenance staff.
- Conducted inspections to ensure community standards were met.
- Managed multiple duties and priorities while maintaining excellent attention to detail.
Property Manager
2 Years 9 Months- Led the Property Management Department, overseeing daily operations and training newly hired Property Managers on company policies, procedures and best practices.
- Oversaw daily office operations and provided professional customer service to residents and future tenants.
- Managed a work phone and answered any incoming phone calls, responded to resident inquiries and directed requests to the appropriate departments.
- Collected rent payments, accurately recorded payment transactions, and maintained resident payment records in the books.
- Prepared and processed lease agreements and renewal documents as well as the paperwork of security deposit returns.
- Coordinated maintenance requests and scheduled repairs with vendors and the maintenance staff.
- Deposited rent payments and bank checks while maintaining accurate financial records.
- Prepared and sent out monthly utility bills to residents.
- Maintained resident files and ensured lease documentation was accurate and up to date.
Sales Associate
1 Year 9 Months- Provided exceptional customer service, ensuring a positive shopping experience for pet owners.
- Assisted customers in selecting appropriate products based on their pet needs and preferences.
- Trained new team members on sales techniques and product knowledge to enhance team performance.
- Built strong product knowledge to confidently guide customers in making informed purchasing decisions.
- Trained new team members on sales techniques and product knowledge to enhance team performance.
Server
2 Years 3 Months- Provided friendly and efficient customer service in a fast-paced restaurant environment.
- Answered phone calls and accurately took customer orders.
- Served food while maintaining quality and presentable standards.
- Processed customer payments and handled cash transactions accurately.
- Maintained a clean, organized, and sanitary dining and kitchen area.
- Worked collaboratively with team members to ensure prompt service and customer satisfaction.
- Resolved customer questions and concerns in a professional and courteous manner.
Education
High School Diploma
Skills
Property Management
Lease Administration
Maintenance Coordination
Financial management
Organization
Time Management
Customer Service
Resident Relations
Verbal communication
Conflict Resolution
Leadership & Staff Training
Certification
Licensed REALTOR
Timeline
Property Manager
B-Elite Properties
05.2023 - CurrentRead More
Property Manager
SPG Capital
08.2020 - 05.2023Read More
Sales Associate
Pet Valu
10.2018 - 07.2020Read More
Server
Brothers Pizza
06.2016 - 09.2018Read More
South Western School District
High School Diploma
Read More